Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how crestovtrex (crestovtrex s.r.o.) collects, uses, and protects your personal information when you participate in our marionette puppet making classes and workshops. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection regulations.

Who We Are

We operate marionette puppet making classes and traditional Czech carving workshops in Prague. As the data controller, we are responsible for managing your personal information in compliance with the Czech Personal Data Protection Act and the General Data Protection Regulation (GDPR). Our workshops focus on traditional marionette carving techniques and string puppet painting instruction.

Information We Collect

We collect personal information when you register for our classes, participate in workshops, or contact us with inquiries. This includes:

Your name, email address, and phone number
Billing and payment information for class registration
Information about your experience level and workshop preferences
Any special requests or accessibility requirements you provide
Website usage data through cookies and analytics tools
Communications you send us via contact forms or email

Legal Basis for Processing

We process your personal information on the following legal bases: your explicit consent when you register for workshops or sign up for communications; our legitimate interest in managing class registrations and improving our services; fulfilling contractual obligations related to workshop enrollment; and complying with legal obligations such as tax and accounting requirements. We will always seek your consent before processing sensitive personal information or using your data for marketing purposes beyond our primary service.

How We Use Your Information

We use the information we collect to process your workshop registrations, send confirmation details and class updates, respond to your inquiries and provide customer support, improve our teaching methods and workshop content, and send occasional communications about new classes or special events (only with your consent). We may also use aggregated, non-identifying information to understand which workshops are most popular and how to better serve our community of marionette enthusiasts.

Data Retention

We retain your personal information for specific periods based on the type of data and purpose of processing:

Workshop registration and enrollment data: retained for 36 months after your last class participation to maintain records and enable re-enrollment
Contact form inquiries: retained for 24 months after your last interaction
Payment and billing records: retained for 7 years to comply with Czech accounting and tax regulations
Website analytics and cookies: retained for 12 months before automatic deletion
Email communication records: retained for 24 months unless you request deletion

After the specified retention period, we securely delete or anonymize your personal information. You may request earlier deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under data protection law, you have the following rights: the right to access your personal information and receive a copy of the data we hold about you; the right to correct inaccurate or incomplete information; the right to delete your personal information (the "right to be forgotten") under certain circumstances; the right to restrict how we use your data; the right to object to our processing of your information; and the right to data portability, meaning you can request your data in a structured, portable format. To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and understand user behavior patterns. We use both essential cookies (required for site functionality) and analytical cookies (to understand visitor statistics). You can control cookie preferences through your browser settings. Our separate Cookie Policy provides detailed information about each type of cookie we use and how to manage your preferences.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission, secure password practices for account protection, and restricted access to personal information by authorized staff only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating our website and delivering our workshops, such as payment processors and email service providers. These providers are contractually obligated to maintain the confidentiality and security of your information. We may also disclose information when required by law or to protect our legal rights and the safety of our community.

Children's Privacy

Our workshops welcome participants of all ages, including children. If we collect information from children under 16 years old, we obtain verifiable parental consent before processing their personal data. Parents and guardians may review, update, or request deletion of their child's information at any time. We do not knowingly collect information from children without appropriate parental authorization.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website and workshops following the posting of revised terms means you accept and agree to the changes.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Email: [email protected]

Phone: +420 724 568 391

Address: Nerudova Street 28, Brno, 602 00, Czech Republic

Supervisory Authority

You have the right to lodge a complaint with the data protection authority in the Czech Republic if you believe we have violated your data protection rights. The responsible authority is the Office for Personal Data Protection (ÚOOÚ), which oversees the enforcement of data protection laws and investigates complaints from data subjects.